Get in Touch With Us

Got a question about something you've read on walterandmay.co.uk, spotted an error, or want to suggest a brand we haven't looked at yet? This page covers the ways to reach us and what happens once your message lands in our inbox.

The Best Way to Reach Us

Email is the most reliable route to our team. Write to us at [email protected] and a real person will read your message and reply — we don't rely on canned responses to fill the gap. We aim to get back to most enquiries within two working days, though it can take a little longer during busier periods.

If you can, tell us upfront what your message is about. A quick line at the top — "correction", "feedback", "general question" — helps us route it to the right person and answer you faster.

What We Can Help With

We cover a fairly specific corner of the online gambling world, so most of the messages we get fall into a handful of categories:

• Questions about our reviews and ratings — how we assessed a particular site not on GamStop, why one brand ranks above another, or what a specific welcome offer actually involves.
• Corrections — offer terms, bonus percentages and free spin counts change often at these operators. If something on our best non GamStop casinos page looks out of date, tell us and we'll check it.
• General enquiries — questions about how gambling sites not on GamStop work, what payment methods are typically supported, or the difference between these platforms and UK Gambling Commission licensed casinos.
• Site suggestions — if you think we've missed a brand worth reviewing, let us know which one and why.
• Concerns about gambling behaviour — if you or someone you know is struggling with gambling and would like pointers towards support resources, please say so in your message and we will point you in the right direction.

What We Can't Help With

We're an independent comparison and review site, not a casino operator. That means we can't:

• Process deposits, withdrawals or account verification — those requests need to go to the individual operator's own support team.
• Resolve disputes over a specific bet, spin or bonus term at a brand we've reviewed.
• Reactivate or manage a GamStop self-exclusion — that's handled directly by the GamStop scheme, not by us.

For anything account-related, the fastest route is always the live chat or support email listed on the operator's own site.

Our Approach to Accuracy

Everything on walterandmay.co.uk is written to be current and factual as of the date we last checked it, but bonus terms, wagering requirements and licensing details at operators offering games not on GamStop can shift without much notice. If you've spotted something that no longer matches what a brand is actually offering, telling us helps keep the site useful for the next reader — we genuinely factor this feedback into updates.

A Word on Age and Responsible Play

Everything discussed on this site is intended for readers aged 18 and over. If your message touches on concerns about your own play, or that of someone close to you, we're happy to point you towards independent support organisations — just mention it and we'll include relevant guidance in our reply.

Thanks for taking the time to get in touch. Whether it's a quick question or a detailed correction, we read every message and appreciate you helping us keep the site sharp.